Frequently Asked Questions
Everything you need to know about shopping with Essex Fashion House.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
Are your products true to size?
Most of our collections follow standard sizing. We recommend checking the detailed size guide on each product page for specific measurements to ensure the perfect fit.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How can I contact customer support for further assistance?
Our team is here to help! You can reach us via email at [email protected] or through our live chat available Monday to Friday, 9 AM to 5 PM GMT.